How to use Dukaan

Getting started

Every shop has its own link: your Dukaan address followed by the shop's name, for example /sharma-kirana. Bookmark it on the shop's computer. It shows your shop and is where everyone signs in.

1. Open your shop link and sign in with the email and password you were sent.
2. Add your products one by one under Products, or import them from a CSV file.
3. Open POS and make a sale.

PIN sign-in

A PIN is four digits. It lets staff sign in and change over at the counter in a second, without typing an email and password.

1. Owner, once per device: on the shop's computer, go to Settings, then Shop link and PIN sign-in, and press Allow PIN sign-in on this device.
2. Owner, once per person: in Settings under Staff, press PIN next to a name and set four digits.
3. Everyone, every day: open the shop link, tap your name, type your PIN.

To hand the counter to someone else, press the lock button at the bottom of the menu. PINs only work on devices the owner allowed, so a PIN is no use to anyone outside the shop. After five wrong tries a PIN is locked for five minutes; the password still works.

Selling (POS)

The search box is always ready. Scan a barcode or type a name, then:

Choose Cash, Bank, Card, Mobile or Credit. Leave the paid amount empty to take the exact total. Credit needs a credit customer. The receipt opens ready to print, for an 80 mm printer or A4.

Returns and cancelled sales

Open the sale under Sales and press Return items, or Cancel sale to return everything. Stock goes back, any unpaid due is cleared first, and the rest is refunded or kept as credit on the customer's khata. Sales are never deleted.

Products and stock

Each product has a purchase price, a selling price, an optional wholesale price and a minimum stock. When stock falls to the minimum it shows on the dashboard as low.

Stock changes only through sales, purchases, returns and adjustments, and every change is listed under Inventory. To correct a count, use Adjust stock and give a reason.

Purchases and suppliers

Under Purchases, press New, choose the supplier, add the products with their cost, and save. Stock goes up and the product's average cost is updated. What you have not paid is kept as that supplier's due; record payments from the supplier's page.

Customers and khata

Mark a customer as a credit customer to sell to them on credit, with a limit if you want one. Their page shows every sale, payment and return with the balance after each. Record payment clears the oldest unpaid bills first.

Reports and expenses

The dashboard shows today's sales, gross profit, expenses, cash received, dues and stock alerts. Reports cover sales by day, month, product, category and payment method, stock and its value, profit and loss, expenses, and customer and supplier dues. Every report exports to CSV. Enter rent, salaries and other costs under Expenses so profit is right.

VAT and IRD

For VAT-registered shops, IRD billing is switched on for your shop when it is set up. Then:

• Sales print as tax invoices with your PAN, the buyer's name and PAN, the fiscal year, the miti and the amount in words.
• The first print is the original. Reprints are marked as copies.
• Each bill is reported to IRD as it is made. If IRD cannot be reached, the bill waits and is sent with the next sale.
• A return needs a reason and creates a credit note.
• Tick Tax exempt on products that carry no VAT.

The owner enters the shop's IRD username and password once, in Settings under IRD VAT billing. The sales register, credit notes, purchase register and VAT summary are under Reports.

Staff and roles

Settings

Shop name, address and phone are printed on receipts. You can also set the currency symbol, tax rate, invoice numbering, time zone and receipt footer. The sun and moon button switches between light and dark.